Number of Words : 2984
Number of References : 12
Popular By : Crown Casino Internal environment, Crown Casino external environment, Crown Casino SWOT analysis, Crown Casino competitive environment, Crown Casino marketing strategy, Crown Casino Business plan, Crown Casino Strategic analysis
Dec 17, 2020 A former gaming minister says Victoria has been humiliated by revelations of money laundering at Crown Melbourne via a NSW public inquiry into the casino group, and the state needs a stronger. Nov 08, 2020 Victoria's Premier insists gaming regulator would 'do what needs to be done' if further action is required against casino operator following NSW inquiry. Crown Casino: Premier holds fire on Crown. Melbourne Taxi Fare from Queen Victoria market to crown casino is AUD $ 10. It usually takes 7 minutes to reach crown casino from Queen Victoria market which are 2.575 Kms apart. Taxi fares in Melbourne are calculated based on the minimum fare and fare for the subsequent Kms. Taxis in Melbourne generally charge extra at night. Crown Resorts shareholders have revolted against the embattled casino giant after explosive claims it facilitated money laundering. Gerard Cockburn and Rebecca Le May NCA NewsWire October 22, 2020. Crown will co-operate with Victoria's VCGLR casino probe The NSW inquiry into Crown's casino gaming licence has brought forward Victoria's review into the company by three years.
Contents
Introduction 3
Mission Statement 4
Situation Analysis 4
a. Internal environment 4
Products/Services 4
Financial Situation 5
Non-Financial situation 5
Cannels 5
b. External environment 6
Markets 6
Competitive environment 6
Economic environment 6
Demographic environment 7
Social and cultural environment: 7
Political and legal environment 7
Technological environment 7
c. SWOT analysis 7
Strengths 8
Weakness 8
Opportunities: 8
Threats: 8
d. Critical issues 8
Marketing Objectives 9
Marketing Strategies 9
a. Target markets: 9
b. Product strategies 10
c. Pricing strategies 11
d. Promotion strategies 11
Recommendations for Change 12
Implementation plan 12
References 14
Description
Crown Casino and Entertainment complex is located on the bank of river Yarra, in Melbourne, Australia. It was opened in 1997. It was moved to the current location from World Trade Centre, Melbourne, where it was operational from 1991. It offers a wide range of products and services to its customers like luxury hotels, restaurants, gambling, bars, nightclubs, movies, music shows, conference halls, interactive games, shopping, etc. Crown is known for its world class standards that it has set. There is a lot of competition from small hotels and other companies which concentrate only on one segment of the market. Crown has to come up with various strategies to beat this competition. Crown has used unique ways to promote its products and services. It has introduces offers like package services wherein customers can choose a multiple services and pay a lot lesser if they had chooses individually. Crown also has come with its Crown Gift idea which allows customers to gift their loved ones Crown package services. Crown has adopted the event-marketing strategy which allows Crown market the various events that are organized at Crown and at the same time promote its own services. Crown also has a great website designed, which provides the customers with all the necessary information that they need and also allows them to make online reservations. Crown also promotes its products by sending email notifications to the customers about the events, offers, services and other activities at Crown. The responsibility of doing this is given to the agency nextdigital. Crown also has tried to keep its gambling practices as legal as possible but there are instances where Crown has fined breaches in the Casino Control Act 1991. The author also recommends Crown to diversify geographically and concentrate on pricing.
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The Herald Sun Business Columnist Terry McCrann says James Packer and Crown are in a 'world of pain' amid a current inquiry because if there's a negative outcome, 'it will rev..
The Herald Sun Business Columnist Terry McCrann says James Packer and Crown are in a 'world of pain' amid a current inquiry because if there's a negative outcome, 'it will reverberate around the country'.
Crown Resorts has ripped up two agreements with major shareholder James Packer. Picture: William West / AFPSource:AFP
Shareholders in Crown Resorts have revolted against the embattled casino giant for its ongoing governance failings and alleged facilitation of money laundering by Asian junket partners.
At its annual general meeting on Thursday, the casino operator was delivered a first strike against its remuneration report, with 34.3 per cent of shareholders voting against the annual pay packets of Crown's executive and board – well above the required 25 per cent threshold.
If Crown receives a second strike at its AGM next year, shareholders will vote at the same meeting to determine whether the directors will need to stand for re-election within 90 days.
James Packer's private company Consolidated Press Holdings, which holds the biggest stake in Crown at 36 per cent, abstained from voting on the remuneration report.
Guy Jalland, CHP's nominee director on the Crown board, said that was the 'conservative and appropriate path to take' but replied 'no' when asked if it was designed to trigger a possible board spill at the 2021 AGM.
There was a massive number of votes against the re-election of Mr Jalland and to a lesser extent the other independent directors John Horvath and Jane Halton.
With the backing of CPH, it was not enough to force them to step down, but Mr Horvath has elected to leave nonetheless.
Crown said he would stay on 'until alternative arrangements are put in place'.
Crown is being investigated by a NSW gaming inquiry to determine if the casino is suitable to hold a gaming licence. Picture: NCA NewsWire / Jeremy PiperSource:News Corp Australia
The shareholder backlash follows a NSW Independent Liquor and Gaming Authority inquiry that raised serious concerns about Crown's governance and possible breaches of anti-money laundering laws, which are being investigated by the financial crimes regulator AUSTRAC.
The inquiry was triggered by explosive media reports last year that included leaked footage of huge amounts of cash moving through a room at Crown Melbourne dedicated to Suncity, Macau's largest junket operator.
It is determining whether Crown is fit to hold a gaming licence for the new $2.4 billion Barangaroo development in Sydney, which is nearing completion.
Chair Helen Coonan was asked by Commissioner Patricia Bergin earlier this week if she agreed 'the bystander could reasonably conclude that this conglomerate of ineptitude, lack of attention and failing to intervene facilitated money laundering?' and replied: 'Yes … it was the turning a blind eye that I didn't agree with.'
At Thursday's AGM, chief executive Ken Barton was asked why he didn't launch a probe after ANZ closed Crown bank accounts in 2014 over money laundering concerns.
'There is a distinction between money laundering and indicators of money laundering,' Mr Barton said.
'There were reviews done; however, not reporting those matters through to the board was an oversight.'
John Horvath says he will step down from Crown's board. Picture: SuppliedSource:Supplied
In her opening address, Ms Coonan acknowledged the governance and risk management failings, saying she would lead sweeping changes into the company's culture and compliance with regulators.
'I unreservedly apologise for these failings,' she said.
'The board is determined and willing to learn from the past.'
Ms Coonan also said the Crown board would undergo significant, staged renewal following the managerial failings.
Crown Casino To Victoria Market Kitchener
In a statement lodged to the Australian Securities Exchange on Wednesday night, Crown announced it would terminate a services agreement and a controlling shareholder protocol with CPH.
Crown Casino To Queen Victoria Market
The controlling shareholder agreement, which was implemented in 2018, allowed Crown executives to directly share sensitive information with Mr Packer.
Crown Victoria Casino Buffet
Ms Coonan said Crown was reviewing its agreements with Mr Packer.
'I appreciate that this relationship needs to be appropriately managed.'
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Assignment Preview
The Herald Sun Business Columnist Terry McCrann says James Packer and Crown are in a 'world of pain' amid a current inquiry because if there's a negative outcome, 'it will rev..
The Herald Sun Business Columnist Terry McCrann says James Packer and Crown are in a 'world of pain' amid a current inquiry because if there's a negative outcome, 'it will reverberate around the country'.
Crown Resorts has ripped up two agreements with major shareholder James Packer. Picture: William West / AFPSource:AFP
Shareholders in Crown Resorts have revolted against the embattled casino giant for its ongoing governance failings and alleged facilitation of money laundering by Asian junket partners.
At its annual general meeting on Thursday, the casino operator was delivered a first strike against its remuneration report, with 34.3 per cent of shareholders voting against the annual pay packets of Crown's executive and board – well above the required 25 per cent threshold.
If Crown receives a second strike at its AGM next year, shareholders will vote at the same meeting to determine whether the directors will need to stand for re-election within 90 days.
James Packer's private company Consolidated Press Holdings, which holds the biggest stake in Crown at 36 per cent, abstained from voting on the remuneration report.
Guy Jalland, CHP's nominee director on the Crown board, said that was the 'conservative and appropriate path to take' but replied 'no' when asked if it was designed to trigger a possible board spill at the 2021 AGM.
There was a massive number of votes against the re-election of Mr Jalland and to a lesser extent the other independent directors John Horvath and Jane Halton.
With the backing of CPH, it was not enough to force them to step down, but Mr Horvath has elected to leave nonetheless.
Crown said he would stay on 'until alternative arrangements are put in place'.
Crown is being investigated by a NSW gaming inquiry to determine if the casino is suitable to hold a gaming licence. Picture: NCA NewsWire / Jeremy PiperSource:News Corp Australia
The shareholder backlash follows a NSW Independent Liquor and Gaming Authority inquiry that raised serious concerns about Crown's governance and possible breaches of anti-money laundering laws, which are being investigated by the financial crimes regulator AUSTRAC.
The inquiry was triggered by explosive media reports last year that included leaked footage of huge amounts of cash moving through a room at Crown Melbourne dedicated to Suncity, Macau's largest junket operator.
It is determining whether Crown is fit to hold a gaming licence for the new $2.4 billion Barangaroo development in Sydney, which is nearing completion.
Chair Helen Coonan was asked by Commissioner Patricia Bergin earlier this week if she agreed 'the bystander could reasonably conclude that this conglomerate of ineptitude, lack of attention and failing to intervene facilitated money laundering?' and replied: 'Yes … it was the turning a blind eye that I didn't agree with.'
At Thursday's AGM, chief executive Ken Barton was asked why he didn't launch a probe after ANZ closed Crown bank accounts in 2014 over money laundering concerns.
'There is a distinction between money laundering and indicators of money laundering,' Mr Barton said.
'There were reviews done; however, not reporting those matters through to the board was an oversight.'
John Horvath says he will step down from Crown's board. Picture: SuppliedSource:Supplied
In her opening address, Ms Coonan acknowledged the governance and risk management failings, saying she would lead sweeping changes into the company's culture and compliance with regulators.
'I unreservedly apologise for these failings,' she said.
'The board is determined and willing to learn from the past.'
Ms Coonan also said the Crown board would undergo significant, staged renewal following the managerial failings.
Crown Casino To Victoria Market Kitchener
In a statement lodged to the Australian Securities Exchange on Wednesday night, Crown announced it would terminate a services agreement and a controlling shareholder protocol with CPH.
Crown Casino To Queen Victoria Market
The controlling shareholder agreement, which was implemented in 2018, allowed Crown executives to directly share sensitive information with Mr Packer.
Crown Victoria Casino Buffet
Ms Coonan said Crown was reviewing its agreements with Mr Packer.
'I appreciate that this relationship needs to be appropriately managed.'
Shareholders asked if Mr Barton should be fired after he wrongly indicated at the company's AGM last year the reclusive billionaire did not receive special treatment.
'It was never my intention to mislead or provide a non-answer,' Mr Barton said.
'In hindsight, I recognise my response was not a complete answer to that question … and I apologise.'
Crown chairman Helen Coonan said the company would overhaul is compliance structure. Picture: Adam YipSource:News Corp Australia
Ms Coonan said the board had 'every confidence' in Mr Barton's ability to carry out his role, which had also included the chair position until early this year.
Shareholders also asked whether Michael Johnston, a CPH executive, should stay on as a Crown director given he was aware of the risks in China ahead of 19 staff members being arrested there in 2016 but didn't tell other directors.
Crown Victoria Casino Elgin
Ms Coonan said that was 'straying very much into the domain of the inquiry', while Mr Johnston replied it was appropriate he remain on the board.
She also apologised to one of the detained staffers, Jenny Jiang, who was attacked by the Crown board in a full-page advertisement and ASX announcement in response to the bombshell media allegations, which Ms Bergin described as portraying Ms Jiang as a gold digger.
'Perhaps the tone could have been slightly softer in the ad we took out,' Ms Coonan said.
When prompted, she also apologised to the other staff who were detained, acknowledging the deep distress it caused.
Crown Casino To Victoria Market Parking
Mr Barton rejected a suggestion Mr Packer's ‘inappropriate' shareholding should be diluted through a share offer, saying Crown was focused on getting through the pandemic without having to rely on cash from investors, so such a move 'would not be the right approach from a capital management perspective'.